Hospitals depend on quality and process improvement programs to provide effective and affordable health care services. Below introduces five ways to improve the management of a hospital.
Adhere to Standards
Hospitals will greatly benefit from the external expectations of regulatory or accreditation bodies. The Joint Commission (TJC) is the primary federal regulatory body for hospitals in the U.S. Other major accrediting agencies include the Community Health Accreditation Program (CHAP), the Healthcare Quality Association on Accreditation (HQAA), the Accreditation Association for Ambulatory Health Care (AAAHC) and the Healthcare Facilities Accreditation Program (HFAP). Adherence to the high standards of these organizations will naturally improve hospital services and management. Thus, management should be expected to not just meet, but exceed these standards.
Set Quality Goals
Consider setting quality goals that exceed industry standards. All research points to the fact that hospitals with leaders who set quality goals will experience better care outcomes. Therefore, hospital leadership needs to set clear expectations and empower health care employees to fulfill their duties. Hospital management must be prepared to lead by example, develop a non-blaming culture and intervene when needed. All quality goals will need performance metrics in order to benchmark and evaluate progress. Publishing hospital quality goals will help hold employees accountable.
Provide a System of Support
Accrediting bodies and exemplary leadership will be ineffective in improving hospital management unless employees have proper support systems. In fact, employees will need access to multiple support systems in order to effectively make long lasting changes. These support systems need to be integrated and aligned with each other in order maximize the full benefits and minimize miscommunication and bureaucracy. Ideally, there will be a unified system that helps employees solve various problems. For example, there should be support systems in place to facilitate inter-unit and interdepartmental process changes.
Successful hospital management will require managerial personnel with experiential skills and knowledge. Therefore, hospital executives must assure that managers can perform their duties, fulfill their responsibilities and act as experts in their field. Thus, a key strategy to improving the quality of hospital management is through effective HR results. That is, hospital management recruitment, retention and development must be a top priority. High performing hospitals will attract talented and motivated professionals who will contribute to the overall success of the organization.
Organize Care Based on Evidence
Clinical- and evidence-based practices are two important keywords within quality and hospital management programs. This is because clinical care procedures must be based on empirical research and industry standards. However, many hospitals still follow outdated traditions that have fallen behind health care technology and consumer demands. To illustrate, innovative hospitals tend to focus on the patient’s overall journey and experience. As a result, hospital management becomes streamlined and cost effective. Additionally, this will also standardize care processes, increase collaboration among colleagues and improve clinical outcomes.
To review, hospital management can be improved through accrediting bodies, quality standards and support systems. Finally, patient safety strategies, a patient feedback program and regular internal audits will improve hospital management.